Who Uses Sparrow? |
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Sparrow is being used in a broad and diverse
set of businesses. From the oil-change shop on the corner managing their customers' fleets, to facilities maintenance, to
guard touring, to asset management, to time-attendance and accurate project time and material costs.
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Safety Inspections? Rob Hunter oversees the safety inspections for the maintenance
department of a public-school system. He needs to keep track of inspection records for elevators, boilers and
furnaces, bleachers, fire suppression systems and handicap accessibility at 30 different buildings within 60
square miles of the city. Each inspection record is kept at each building, but at the same time, he needs to
know when each inspection last took place and what the results of each inspection was - without having to drive
to each of the buildings individually. Rob uses Sparrow. He assigned a Sparrow Marker to each thing that
needs inspected at each building. When a registered viewer scans the Sparrow Marker, they are presented with
the inspection checklist and form for that unique thing that is being inspected. The inspector fills out the
form, completes the checklist and submits the results. The administrator of the building prints the report to
the inspection certificate and holds that document at the building. Rob gets a notification that an inspection
has been completed and can pull a report from the Sparrow backend that tells him which systems at which
buildings are complete and which are remaining to be completed. These reports make Rob more knowledgeable about
the current condition of the systems he's responsible for and streamlines his job processes making him more efficient and less stressed.
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Commercial Cleaning? A commercial cleaning company
has nearly 130 office buildings that they clean on a weekly basis with 10 crews moving from building to
building each day and night 6 days a week. Turnover among crew members is high and a fair amount of
time is devoted to training new crew members about the unique cleaning specifications of each of the
buildings and clients. The company's operations manager (Debbie) uses Sparrow. She created and
assigned a unique Sparrow Marker to each of the client buildings and each of the areas in each of the
buildings. When the crew chief scans the marker with their tablet or smartphone, they are provided with
specific instructions about what needs to be cleaned and where to go next (in multiple languages). They
are also provided with an interface to report "anomalies" they may encounter. Debbie can pull a report
each morning that shows which crews worked which facilities for which clients and also which buildings and clients were missed. Her crew chiefs spend less time on teaching the new crew members what to do and Debbie's clients get a better overall customer experience.
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Senior Center Activities? A senior center
offers its members various activities throughout the day and over the course of the week. Some of the
providers of these activities are volunteers and some are paid instructors. The center is funded based
on community involvement and out of that general funding pool, pays the paid activity instructors based
on their specific activity involvement or attendance. Daniel Green oversees operations for the senior
center. Daniel uses Sparrow. Each member of the center is assigned a membership card and on that
card is a Sparrow Marker than uniquely identifies each member. When any of the members attend a paid
instruction class (e.g. Yoga), the paid instructor scans their membership card with their smartphone. At
the end of the day, Daniel can pull up a report that shows which members attended which classes, how much
each instructor needs to be paid and also a report that shows the overall activity level of the community
and individuals within the community. Daniel's information is accurate and also provides him with forecasting
information for the next period as well as general trend information.
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