Implementation Examples - Service Providers

Facility Management - Oversight

The Challenge

A company that provides maintenance services and emergency repair services for multiple building owners needs to track the time each of their field technicians spends at each location, materials consumed at each location, and service requests that are communicated by the building management and tenants verbally rather than through the standard customer request process that is preferred.

The facility management's goals were:

To accurately account for time performing each activity and activity type at each building and materials required for each activity by each field technician.
To record and communicate customer and tenant service requests made to the field technician to company management so that those service requests can be tracked and billed for.
To maintain accurate maintenance and inspection logs for the various systems (HVAC, elevators, trash, plumbing, lighting, etc.) for each building and build an alert schedule to remind management when the next time an inspection or maintenance activity should be performed.

Sparrow's Solution

Each building is assigned a unique Sparrow QR Code marker that is placed at a common location at the building. Embedded into the content behind that marker is a prompt that asks the field technician to indicate their work order number and the activity being performed.
Each field technician is provided with an “Incident Report” marker that can be scanned anytime a service request is made by building management or a tenant and also when additional materials or other technical expertise is required. Submission of these embedded forms alerts the appropriate person at the facility services company of the request or situation.

ROI & Benefits

By assigning each building a unique Sparrow QR Code marker and requiring that field technicians scan the marker upon arrival and departure, management of the facility company can account for the time spent by each field technician on each work order.
The “Incident Report” marker that is provided to each field technician (in the form of a keychain they wear) is scanned when customer requests are made, alerting the facility services company’s management, allowing for the request to be logged and billed correctly for.
Time and date exports from Sparrow’s management interface allows reports to be kept in external EPR systems and automatically generates calendar reminders for when recurring activities need repeated.

Implementation Examples - Service Providers

Facility Management - Oversight

The Challenge

The facility management’s goals were:

To accurately account for time performing each activity and activity type at each building and materials required for each activity by each field technician.
To record and communicate customer and tenant service requests made to the field technician to company management so that those service requests can be tracked and billed for.
To maintain accurate maintenance and inspection logs for the various systems (HVAC, elevators, trash, plumbing, lighting, etc.) for each building and build an alert schedule to remind management when the next time an inspection or maintenance activity should be performed.

Sparrow's Solution

Each building is assigned a unique Sparrow QR Code marker that is placed at a common location at the building. Embedded into the content behind that marker is a prompt that asks the field technician to indicate their work order number and the activity being performed.
Each field technician is provided with an “Incident Report” marker that can be scanned anytime a service request is made by building management or a tenant and also when additional materials or other technical expertise is required. Submission of these embedded forms alerts the appropriate person at the facility services company of the request or situation.

ROI & Benefits

By assigning each building a unique Sparrow QR Code marker and requiring that field technicians scan the marker upon arrival and departure, management of the facility company can account for the time spent by each field technician on each work order.
The “Incident Report” marker that is provided to each field technician (in the form of a keychain they wear) is scanned when customer requests are made, alerting the facility services company’s management, allowing for the request to be logged and billed correctly for.
Time and date exports from Sparrow’s management interface allows reports to be kept in external EPR systems and automatically generates calendar reminders for when recurring activities need repeated.