Before we adopted Sparrow, when a guard patrolled a new route, for the first few nights they would need to take a map with them and had problems finding the checkpoints along the route. This increased the time required to do each round and stressed out the guards.
Then we implemented Sparrow. Now, every checkpoint is a Sparrow Marker rather than a checkpoint “button”. When the guard scans each marker with the mobile phone we issued to him, it tells him what to check, prompts him for additional information and provides him with the location of the next checkpoint. We get a live status update of his last known location, incident alert messages and route logs. The logs are stored in a secure database and there are metrics that let us better tailor the routes and our service costs. In the event of a major incident, the guard can call in for assistance.
Sparrow directs our guards from route checkpoint to route checkpoint and keeps track of their activity and incidents in real time. It has made us more efficient and lowered turnover. That’s Sparrow in my company.
--Pete Martin, Orange Security Solutions, Atlanta Georgia